FAQs
Frequently Asked Questions
Some frequently asked questions
How does it works?
The process is very simple : sign-up, add a payment card and click on « insure a parcel ».
You will need the tracking number to insure your parcel. If you don’t know it yet, you can buy the insurance on the very same day of departure, until midnight.
How much does the insurance cost?
The insurance costs 0,6% if your item is worth more than €835. For cheaper items, we apply a € 1,5 minimum charge, more details on our pricing page.
Does the insurance works worldwide?
The insurance works worldwide except for countries at war or under embargo (please see article 4.3 of our terms and conditions).
Who can use Secursus?
Everyone, private individual or business/company.
What are the accepted payment methods?
You can pay with a debit/credit card. All your banking data are securely stored by our payment provider Stripe.
Can I insure just one shipment?
Absolutely, there is no minimum.
Apart from the insurance cost, is there any hidden cost?
Absolutely none. The insurance cost is based on the actual item's value.
How my credits cards information are being stored?
Your banking data is stored and encrypted with our payment provider Stripe.
Can I insure a parcel being sent to me?
Yes you can, but please make that your sender is aware of our shipping instructions.
What are the accepted carriers?
Secursus insures parcels from classic carriers offering direct delivery with signature. The carrier must have a tracking system.
What are the excluded goods?
We insure 99% of the items sold online, except alcohol, dangerous/illegal goods. The full exclusion list can be found here.
I don’t have any purchase/retail invoices that prove the value of my item, can I still insure it?
You will have to prove the insured value, we can accept a retail/purchase invoice, a certificate of sale between individuals or an expert appraisal.
I just sold an item, which value should I insure? Purchase or retail?
You can insure your item at its latest sale value, we need just an invoice/receipt/certificate that proves the insured value.
Where can I book my shipment at the best price?
You can book your shipment direct from the carrier or via shipping comparison websites.
Can I use a shipping broker?
Absolutely, just enter the carrier tracking number on our insurance form.
If I buy my shipments from a broker, who should I talk to?
In this case, you will have to make a claim to the shipping broker who is the owner of the carrier account.
If I take out the Secursus insurance, should I also insure my item with the carrier/broker?
You should not buy any insurance from your carrier as our insurance cannot be cumulated. Secursus will reimburse what the carrier does not.
I insure many parcels each month, is there any other way to insure?
The Secursus Integration service is made for high volume shippers. Secursus offers a desktop app for Mac and Windows where you can insure parcels by submitting Excel files. Our API is also available if you need to ingrate our service into your website/marketplace.
What are the needed documents in the event of a claim?
The list is available at the bottom of our shipping instructions page.
How do I make a claim?
You can open a claim directly from your dashboard. You will be able to submit all your documents on our dedicated claims platform.
I saw that I also need to make a claim with the carrier/broker, why?
To be able to open your claim with Secursus, you must engage the responsibility of the carrier by making a claim. Just send us a copy of the claim (screenshot) and forward all replies you may receive.
Does Secursus refunds the full value of the insured item?
If your carrier/broker does not compensate you, Secursus will reimburse 100% of the insured value. If you receive a refund from the carrier or freight broker, this compensation will be deducted from our refund.
Want to insure your shipment with Secursus ?
Get startedHow is my parcel protected?
Secursus is a registered insurance broker, registered with ORIAS (France’s official register of financial intermediaries) under number 18002684.
We work with well-established insurance companies that specialize in parcel insurance. Our standard coverage is limited to €100,000 per parcel. If, however, you wish to insure a parcel for more, please contact us directly by email.
Download our Orias certificateContact Secursus
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