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FAQs

Frequently Asked Questions

What is Secursus?

Secursus is an insurance broker that provides a unique shipping insurance service for precious and valuable goods.
Our platform was created to provide a simple and straightforward service that allows you to insure your valuable watches, clocks, jewellery, gemstones, metals, comics, stamps, collectables and antiques.

Why use Secursus?

When you ship valuable goods, it is highly likely they will not be covered by your carrier's insurance policy. Secursus insures your precious and valuable goods during shipment for just 0.6% of their value.

We cover the resale value of your item, which means that if the parcel is lost during shipment, you will be refunded in full.
Using Secursus also comes with the guarantee of discretion, as you will not need to disclose the value of your parcel to the carrier.
Our service is extremely straightforward to use, and our Terms and Conditions are easy for absolutely everyone to understand.

What do I need to pay to use the service?

Our rate is fixed at 0.6% of the value of the item being shipped, starting at a minimum rate of €5 per parcel.
That’s it. You only pay when you use the service.

Who should I contact if my parcel is lost or stolen?

If one of your parcels is lost or stolen, please contact us immediately via email: contact@secursus.com.

How much does the service cost?

Just 0.6% of the item’s value, starting at a minimum rate of €5 per parcel.

How is my parcel protected?

Secursus is a registered insurance broker, registered with ORIAS (France’s official register of financial intermediaries) under number 18002684.
We work with well-established insurance companies that specialize in parcel insurance. Our standard coverage is limited to €100,000 per parcel. If, however, you wish to insure a parcel for more, please contact us directly by email.

How do I pay and is the transaction secure?

Payments can be made by credit or debit card, Visa, MasterCard or American Express. All transactions are 100% secure and encrypted.
We also give you the option of saving your credit card details to speed up future transactions. Your data is securely stored by our payment solutions provider, and can only be accessed by you.

What is the maximum value I can insure?

The maximum coverage we currently offer is €100,000 per parcel. Please drop us a line if you wish to ship items whose value exceeds €100,000.

Can I insure just one parcel?

Yes, of course. We have no minimum volume.

Can the service be used by both businesses and private individuals?

Yes, businesses and private individuals can both use our service to insure their valuable goods during shipment.

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Contact-us
  • Address : Secursus SAS
    86 Boulevard Maurice Barres
    92200 Neuilly-sur-Seine
    France
  • Email : contact@secursus.com
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