The process is very simple : sign-up, add a payment card and click on « insure a parcel ».
You will need the tracking number to insure your parcel. If you don’t know it yet, you can buy the insurance on the very same day of departure, until midnight.
The insurance costs 0,6% if your item is worth more than €835. For cheaper items, we apply a € 1,5 minimum charge, more details on our pricing page.
The insurance works worldwide except for countries at war or under embargo (please see article 4.3 of our terms and conditions).
Everyone, private individual or business/company.
You can pay with a debit/credit card. All your banking data are securely stored by our payment provider Stripe.
Absolutely, there is no minimum.
Absolutely none. The insurance cost is based on the actual item's value.
Your banking data is stored and encrypted with our payment provider Stripe.
Yes you can, but please make that your sender is aware of our shipping instructions.
Secursus insures parcels from classic carriers offering direct delivery with signature. The carrier must have a tracking system.
We insure 99% of the items sold online, except alcohol, dangerous/illegal goods. The full exclusion list can be found here.
You will have to prove the insured value, we can accept a retail/purchase invoice, a certificate of sale between individuals or an expert appraisal.
You can insure your item at its latest sale value, we need just an invoice/receipt/certificate that proves the insured value.
You can book your shipment direct from the carrier or via shipping comparison websites.
Absolutely, just enter the carrier tracking number on our insurance form.
In this case, you will have to make a claim to the shipping broker who is the owner of the carrier account.
You should not buy any insurance from your carrier as our insurance cannot be cumulated. Secursus will reimburse what the carrier does not.
The Secursus Integration service is made for high volume shippers. Secursus offers a desktop app for Mac and Windows where you can insure parcels by submitting Excel files. Our API is also available if you need to ingrate our service into your website/marketplace.
The list is available at the bottom of our shipping instructions page.
You can open a claim directly from your dashboard. You will be able to submit all your documents on our dedicated claims platform.
To be able to open your claim with Secursus, you must engage the responsibility of the carrier by making a claim. Just send us a copy of the claim (screenshot) and forward all replies you may receive.
If your carrier/broker does not compensate you, Secursus will reimburse 100% of the insured value. If you receive a refund from the carrier or freight broker, this compensation will be deducted from our refund.