How to Ship to an Amazon Locker? (2026 Update)
Quick Answer
- Amazon Hub Locker is a free self-service pickup point available at thousands of US locations
- Select a locker address at checkout. Your package is held for 3 calendar days.
- Size limit: 19 x 12 x 14 inches, max weight 10 lbs, max value $5,000
- Food, hazardous items, and most third-party seller orders are not eligible
- For high-value orders, add third-party shipping insurance before shipping, as Amazon's own coverage is limited
Amazon Hub Locker is one of the most practical ways to avoid porch piracy and missed deliveries. Instead of waiting at home for a courier, you choose a secure self-service locker as your delivery address and pick up your package on your own schedule. This guide covers everything you need to know about using Amazon Locker in 2026, including the eligibility rules, size limits, pickup process, and what to do when things go wrong.
How Does an Amazon Locker Work?
When you place an order on Amazon, you can select an Amazon Hub Locker as your delivery address instead of your home or office. Amazon delivers the package to the locker, which then sends you an email or app notification with a unique pickup code. You enter the code at the locker terminal or scan the barcode, the door opens, and you collect your package.
Lockers are located in grocery stores, convenience stores, pharmacies, shopping centers, and other retail locations, typically open 24/7 or during the host location's business hours.
Amazon Hub Locker Size and Eligibility Rules (2026)
Not all orders qualify for locker delivery. If your order does not meet the requirements below, the locker option will be grayed out at checkout.
| Specification | Limit | Consequence if exceeded |
|---|---|---|
| Max Weight | 10 lbs (4.5 kg) | Item not eligible |
| Max Dimensions | 19 x 12 x 14 inches | Slot grayed out |
| Max Item Value | $5,000 | Home delivery required |
| Storage Time | 3 calendar days | Returned and refunded |
| Restricted Items | Hazardous goods, food | Not eligible |
| Third-party sellers | Some eligible, many not | Check at checkout |
Items sold directly by Amazon are almost always eligible. Items sold by third-party marketplace sellers may or may not be eligible depending on the seller's shipping settings. This is only visible at checkout.
How to Select an Amazon Locker at Checkout
- Add your items to the cart and proceed to checkout
- On the delivery address page, click "Deliver to an Amazon Pickup Location"
- Enter your zip code or allow Amazon to use your location to find nearby lockers
- Select a locker from the list. Each locker shows its address, hours, and distance.
- Complete your order. The locker address becomes your shipping destination.
- Wait for the delivery confirmation email or app notification containing your pickup code
Note: If you live in a building with Amazon Apartment Lockers, they may be selected as your default delivery location. You can deselect this during checkout if you prefer a different locker or home delivery.
How to Pick Up Your Package from an Amazon Locker
- Go to the locker location within 3 calendar days of the delivery notification
- At the locker terminal, enter your 6-digit pickup code or scan the barcode from your email
- For Bluetooth-enabled lockers, open the Amazon app and follow the push notification prompt
- The assigned compartment opens automatically. Retrieve your package and close the door.
- If the code does not work, tap "Need help?" on the terminal screen or contact Amazon customer service directly
Amazon Locker+ vs Standard Amazon Locker
Amazon operates two types of locations:
| Feature | Amazon Hub Locker (standard) | Amazon Hub Locker+ |
|---|---|---|
| Staffed | No, fully self-service | Yes, staff on site |
| Size limit | 19 x 12 x 14 inches | Larger items accepted |
| Hours | Location-dependent (often 24/7) | Store hours only |
| Returns | Yes | Yes |
| Best for | Standard parcels | Oversized or high-value orders |
Amazon Locker+ locations (found in some Whole Foods and other stores) can accept larger packages that would not fit in a standard locker. Staff can also assist with returns.
Amazon Locker vs Amazon Hub Counter
Amazon Hub Counter is a different service where packages are held by a human attendant at a partner retailer such as Rite Aid or GNC, rather than placed in a physical locker box. Key differences:
- Hub Counter accepts larger packages with no strict size limit
- Hub Counter requires ID verification at pickup
- Hub Counter has longer storage windows in some locations
- Hub Counter is staffed during store hours only
Both options appear at checkout depending on availability in your area.
What Happens If the Locker Is Full?
If your assigned locker compartment is unavailable at delivery time, Amazon will attempt one of the following:
- Deliver to an alternative nearby locker if one is available
- Fall back to standard home delivery automatically
- Hold the package and reattempt delivery the following day
You will receive an updated notification in either case. If the locker option repeatedly fails in your area, consider switching to Amazon Hub Counter or home delivery for reliability.
What Happens If You Miss the 3-Day Pickup Window?
If you do not collect your package within 3 calendar days of the delivery notification, Amazon automatically initiates a return. You will receive a full refund to your original payment method once the package is processed back at the fulfillment center. This typically takes 3 to 5 business days.
You cannot extend the pickup window. If you know you will be away, change your delivery address before the order ships.
Is Amazon Locker Safe for High-Value Items?
Amazon Hub Lockers are physically secure. Each compartment is locked and only opens with your unique code. Theft from inside a locker is extremely rare.
The main risk is during transit, not at the locker itself. Amazon's standard A-to-Z Guarantee covers most purchases if the item is lost or damaged before reaching the locker. However, for orders above $1,000 such as electronics, watches, and limited edition items, the A-to-Z Guarantee process can be slow and its outcomes are not guaranteed.
For high-value shipments, package insurance from a specialist like Secursus provides full declared value coverage up to $120,000, with an average claim resolution of 3 business days regardless of what Amazon's own investigation concludes.
FAQ — Amazon Hub Locker
How do I find an Amazon Locker near me? Go to amazon.com/hub/locker and enter your zip code or city. You can also find nearby lockers at checkout when selecting your delivery address. The Amazon app also shows locker locations on a map under Account > Amazon Hub Locker.
Can I ship non-Amazon packages to an Amazon Locker? No. Amazon Hub Lockers only accept packages shipped by Amazon. You cannot use a locker address to receive packages from FedEx, UPS, USPS, or other carriers sending non-Amazon orders.
What happens if my Amazon Locker pickup code does not work? Tap "Need help?" on the locker terminal screen for on-screen troubleshooting. If that fails, check your delivery email for an updated code, or contact Amazon customer service. Codes expire after 3 calendar days if the package is not collected.
Can third-party sellers ship to an Amazon Locker? Some third-party sellers on Amazon Marketplace are eligible for locker delivery, but not all. Eligibility depends on the seller's fulfillment method. If the seller ships via Fulfilled by Amazon (FBA), locker delivery is usually available. If the seller ships directly, it may not be. Check at checkout.
Is there a fee to use Amazon Locker? No. Amazon Hub Locker is free for all Amazon customers. Amazon Prime members may get faster delivery options to lockers, but the locker service itself carries no additional charge.
What if my package is too big for an Amazon Locker? If your package exceeds 19 x 12 x 14 inches or 10 lbs, the locker option will not appear at checkout. In that case, look for an Amazon Locker+ or Amazon Hub Counter location nearby, which can handle larger items. Alternatively, choose home delivery.
