Shipping insurance

Yes, we can only insure a single package. We've created this third-party shipping insurance coverage for this reason. Our insurance service is accessible whether you need it once a year or hundreds of times a day.
Only pay for what you insure, and receive a full refund in the event of loss, theft, or damage to your package.

In addition to Fedex, DHL, UPS, and USPS (Priority Mail), Secursus accepts all major international shipping carriers. Your carrier must provide a direct, signed-for delivery service and must have a tracking system. Packages must be picked up by the carrier or dropped off at authorized carrier shops. Only up to $200 is covered for packages left at grocery stores, supermarkets, etc.
Always use a reputable carrier and select the fastest option with direct signature. You can book your shipment directly with the carrier or through a third-party shipping platform with affordable rates.

As a shipping insurance provider, we do have certain exclusions. For instance, we do not cover packages sent to locations that are not authorized carrier shops. We also do not cover shipments sent by sea within a container. Except in exceptional circumstances, which must be discussed with our sales staff.

You must insure your package with Secursus on the same date of shipping.
You can insure it sooner if you already have the tracking number.

First, you must submit your claim to your carrier. Then, you must file a claim with Secursus within 14 days of the original shipping date of the package or maximum 3 days after the initial expected delivery date. Additionally, we recommend that you check the package's status daily. A prompt reaction increases the likelihood that your valuables will be recovered.

Secursus accepts invoices from official retailers and online receipts from eBay, PayPal, etc. as evidence of the insured value. We also accept certificates of sale between two individuals.
The proof of value must correspond to the insured value and be dated within two months of the insurance effective date.

You should open a claim immediately, no later than 3 days after the expected delivery date.
Please go to your dashboard to file a claim.

If you need assistance with your shipment or a claim, the most efficient way to reach us is via email at contact@secursus.com. Our multilingual staff is able to provide assistance in English, French, Spanish, and German. Many of the technical questions we receive require written responses. Please send us an email if you need to speak with one of our agents, and we will call you back.

You can insure your valuable package or any other item at the lowest possible cost with our additional insurance. Register on our website, add a payment card, and click « insure a package » to purchase package insurance. You will be required to enter the item's cost, the name of the shipping company, and the tracking number. This is very quick and super easy to use!

In the event of a problem, you will have direct access to our in-house claims handlers. You can easily upload documents and communicate online with our teams. Please read our instructions, which explain the required compensation documents.