Secursus insures high value packages worldwide except for countries at war or under international embargo. Our team speaks English, French, Spanish and German and we’re fully available to answer your questions by email.
Yes you can, that’s why we created this service. Once a year or hundreds a day, our insurance service is open to everyone.
Only pay for what you actually insure and receive a full refund in case of loss, theft and damage.
Secursus accepts thousands of carriers worldwide. Your carrier must offer a direct signed-for delivery service and must have a tracking system. Packages shipped by parcel shops such as grocery stores, supermarkets etc. are not covered, as well as packages shipped by sea/marine containers.
Carriers offering delivery through package shops are not covered at this time. We also do not cover packages shipped by sea containers.
You must insure your package no later than the day of departure.
You can of course insure it earlier if you already know the tracking number.
The first thing you need to do is to send your claim to your carrier. You must then send your complaint to Secursus no later than 14 days after the original withdrawal date of the package.
We also recommend that you check the package tracking daily.
A quick reaction increases the chances of recovery.
Secursus accepts invoices from official stores as well as online receipts from Ebay, PayPal, etc.
We also accept certificates of sale between 2 individuals, in case you don't actually have the purchase invoice.
If your package has not been delivered within 14 days, please send us an email to open a claim.
We will open a precautionary claim and you will be covered until delivery.
The best way to contact us is by email. Our multilingual team can assist you in English, French, Spanish and German. We receive many technical questions which often require written answers.
If you need to speak to one of our agents, please send us an email and we will call you back.
You can insure your valuable package on Secursus at the best possible rate, only 1% of the value. Just sign-up, add a payment card and click on « insure a package ».