Secursus is an online shipping insurance that insures high value packages worldwide. Except for countries at war or under international embargo. Our team speaks English, French, Spanish and German and we’re fully available to answer your questions by email in your language.
Yes you can only insure one package with us. This is why we have created this service. Once a year or hundreds a day, our insurance service is open to everyone.
Only pay for what you actually insure and receive a full refund in case of loss of package, theft or damage.
Secursus accepts thousands of carriers worldwide. Your carrier must offer a direct signed-for delivery service and must have a tracking system. Packages shipped by parcel shops such as grocery stores, supermarkets etc. are not covered by our shipping insurance, as well as packages shipped by sea/marine containers.
We always recommend that you send your package with a reputable carrier and choose the fastest option available with direct signature. You can either book your shipment from the carrier or from an online shipping platform which offers cheap package rates.
Carriers offering delivery through package shops are not covered at this time. We also do not cover packages shipped by sea containers. Except in special cases, to be discussed with our sales team.
You must insure your package with Secursus shipping insurance no later than the day of departure.
You can of course insure it earlier if you already know the tracking number. But you can not insure your package after it has been sent.
The first thing you need to do is to send your claim to your carrier. You must then send your complaint to Secursus no later than 14 days after the original withdrawal date of the package.
We also recommend that you check the package tracking daily.
A quick reaction increases the chances of recovery of your products.
As a proof of your product’s value, Secursus accepts invoices from official stores as well as online receipts from Ebay, PayPal, etc.
We also accept certificates of sale between 2 individuals, in case you do not currently have the purchase invoice.
If your package has not been delivered within 14 days, please send us an email to open a claim at firstname.lastname@example.org. Or open your claim directly through your profile page on our website.
We will open a precautionary claim and you will be covered until delivery.
If you need help regarding your package or a claim, the best way to contact us is by email at email@example.com. Our multilingual team can assist you in English, French, Spanish and German. We receive many technical questions which often require written answers.
If you need to speak to one of our agents, please send us an email and we will call you back.
If your interested in joining our integrated online shipping insurance service because you need a special shipping insurance or because we need to adjust our policy, please feel free to contact our sales team.
You can insure your valuable package or any product you want with our shipping insurance Secursus at the best possible rate: only 1% of your product’s value. Just sign-up to our website, add a payment card and click on « insure a package ». This is very quick and super easy to use !