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When should you submit your claim?
It's important to open a claim within 14 days of the shipping date if your shipment has not arrived. If your shipment has been delivered, you (or the recipient) have 3 days to report any issues....
Which proof of value do we need in the event of a claim?
The only 2 proofs of value needed in the event of a claim are for Brand New Goods: an invoice between the sender and the receiver for the Goods(s) dating less than 2 (two) months from the Collection Date....
Remove sensitive information on the shipping label
Your box should appear neutral without any indication of its value or contents. It's important to remember not to write the contents or value of your package on the shipping label or anywhere on the outer packaging. For example, do not write "watch" or...
Use Neutral Packaging
We ask you to pack your items well and use rigid outer packaging, such as a cardboard box. Do not put the shipping label on soft materials such as envelopes or plastic bags....
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