Useful articles, information and resources

How to Ship Frozen Food Safely and Efficiently?

Shipping
December 1, 2025

For a serious food business, shipping frozen food is never just moving a box from A to B. One summer heat wave, one box parked in the wrong hub overnight, and a full shipment is gone....

How to Ship a Painting the Safest Way (2026 Guide)

Shipping
November 10, 2025

Shipping artwork can be a real challenge. How much does it cost to ship a painting, and how should you do it? Whether you're in the art business, sending a cherished piece of fine art to a client or gallery, moving to a new home, or having it restored, your...

How to Safely Ship Trading Cards in 2026 (Pokemon, Baseball, TCG)

Shipping
November 3, 2024

Shipping Pokemon cards to a buyer, to PSA or Baseball cards can be quite tricky, as a valuable card retains their value by either the condition of the card, or if a booster pack that is sealed and must remain sealed. ...

How to Ship a Guitar - Step by Step Instructions

Shipping
August 16, 2024

As a musician or guitar collector, you may hold a deep connection for your six-string. That's why when it comes to sending your Fender, Gibson Les Paul, or classical guitar, the stakes are high....

Lost or Stolen Package: What You Need to Know

Shipping
May 13, 2024

You shipped a package, and it went missing in the mail? You're expecting a package and believe it's gone missing? Or perhaps someone stole your package? Here is our complete guide to determining whether your shipment is genuinely lost or delayed, as well as...

What is Route Package Protection?

Shipping
April 17, 2024

You've come across Route Package Protection online, and you're wondering if this extra protection is needed if it's really protecting your shipments, and what happens if you choose not to take it. This blog post tells you everything you need to know about...

Auctane (ex-Stamps.com): The Leading Provider of Postage Services

Shipping
June 14, 2023

Discover Auctane, previously known as Stamps.com, who is the leading provider of postage and shipping services....

White Glove Delivery: All you need to know

Shipping
March 2, 2023

Package delivery services may not be the best choice for sending bulky or fragile items. White-glove service is necessary in this case....

When should you submit your claim?

Resources for our Customers
February 23, 2023

It's important to open a claim within 14 days of the shipping date if your shipment hasn't arrived. If your shipment has been delivered, you (or the recipient) have 3 days to report any issues....

What proof of value do we need in the event of a claim?

Resources for our Customers
February 23, 2023

The only 2 proofs of value needed in the event of a claim are for Brand New Goods: an invoice between the sender and the receiver for the Goods(s) dating less than 2 months from the Collection Date....

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