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Useful articles, information and resources
Lost or Stolen Parcel : What You Need to Know
You sent a parcel, and it went missing in the mail? You're expecting a parcel and believe it's gone missing? Or perhaps someone stole your parcel? Here is our complete guide to determining whether your parcel is genuinely lost or delayed, as well as what you...
White Glove Delivery: All you need to know
Parcel delivery services may not be the best choice for sending bulky or fragile items. White-glove service is necessary in this case....
When should you submit your claim?
It's important to open a claim within 14 days of the shipping date if your shipment has not arrived. If your shipment has been delivered, you (or the recipient) have 3 days to report any issues....
Which proof of value do we need in the event of a claim?
The only 2 proofs of value needed in the event of a claim are for Brand New Goods: an invoice between the sender and the receiver for the Goods(s) dating less than 2 (two) months from the Collection Date....
Remove sensitive information on the shipping label
Your box should appear neutral without any indication of its value or contents. It's important to remember not to write the contents or value of your package on the shipping label or anywhere on the outer packaging. For example, do not write "watch" or...
Always use strong and resistant packaging materials.
We encourage you to securely pack your items, utilizing rigid exterior packaging like a sturdy cardboard box. Please avoid affixing the shipping label to flexible surfaces such as envelopes or plastic bags....
Metapack: The All-In-One E-Commerce Shipping and Delivery Platform
Metapack offers complete solutions for e-commerce delivery and fulfillment, such as software for delivery management, management of carriers, and analytics....
Freight Insurance - How to find the best coverage
Freight insurance protects shippers and third parties from financial loss or damage during the transportation of goods....
Evri lost parcel: the guide
Your Evri parcel is lost and you wonder what to do in this situation and how to ask for Evri's help. In this article we explain you all the steps....
ParcelHero: Is it worth it?
ParcelHero makes sending a UK parcel very easy and quick. Compare prices for the best couriers and book fast with the same day collection....
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