Safe shipping & Packaging checklist

Packaging Requirements

• Use a rigid box: Always use a sturdy, new cardboard box.

• Double Boxing: Secure your item in inner packaging (padded envelope, plastic bag, or small box), then place it inside the larger rigid outer box.

• Seal it Tight: Seal all seams and flaps on the outer box with heavy-duty packaging tape.

• Restrict Movement: Use adequate cushioning materials (bubble wrap, packing paper, foam) so the item cannot shift during transit.

• Impact resistance: Your package will be handled multiple times. Ensure it can withstand drops and impact. Properly packed items are fully covered by Secursus our package insurance.

Discretion & Labeling

• No value on the outside: Neither the packaging nor the shipping label should reveal the nature or value of the item.

• Neutral wording: Avoid words like "Jewelry," "Gold," or brand names that imply high value.

• International Shipments (Customs): For international shipments requiring a customs form, ensure the description is accurate for customs but discreet (e.g., use "Fashion Accessory" instead of "Diamond Ring"). Do not display the value prominently unless required by law.

• Domestic Shipments: If shipping within the same country, there is no need to declare a value on the label.

In Case of Damage or Loss

• Photo evidence: Always take photos of the item and the package (with the label visible) before shipping.

• Upon delivery (Critical): If the package arrives damaged, you must either refuse it or clearly note the specific damage on the delivery receipt before signing. Simply signing for the package accepts it "as is".

• Keep the packaging: Do not throw away damaged boxes or packing materials; photos will be required to process your claim.

Carriers & Handover

• Official locations only: Always drop off your package at an official carrier location (e.g., UPS Store, FedEx Office) or schedule a direct pick-up.

• Avoid unsecured drop-offs: Do not leave packages at unattended drop boxes or third-party access points (grocery stores, cafes, etc.).

• Signature Required: Always select the "Signature Required" option (Direct Signature) upon delivery.