When should you open a claim?

If a package covered by your shipping insurance goes missing or arrives damaged, timing matters. It's important to open a claim within 14 days of the shipping date if your shipment has not arrived.

If your shipment has been delivered, you (or the recipient) have 3 days to report any issues.

These deadlines are outlined in our terms and conditions, shipping instructions, and are also included in the confirmation emails we send. It's important to act promptly and not wait to open a claim if necessary.

Important deadline to submit a claim

Our deadlines are in place to ensure that we can effectively address any issues with your shipment in a timely manner. If you have any questions about the claims process, don't hesitate to contact our support.

Your claim will need a valid proof of value, and damage claims are easier when the parcel was shipped in resistant packaging.

This article was written by Valentin Scemama, expert in insurance and logistics.