Useful Resources for Our Customers

When should you submit your claim?

Resources for our Customers
23 February 2023

It's important to open a claim within 14 days of the shipping date if your shipment has not arrived. If your shipment has been delivered, you (or the recipient) have 3 days to report any issues....

Which proof of value do we need in the event of a claim?

Resources for our Customers
23 February 2023

The only 2 proofs of value needed in the event of a claim are for Brand New Goods: an invoice between the sender and the receiver for the Goods(s) dating less than 2 (two) months from the Collection Date....

Remove sensitive information on the shipping label

Resources for our Customers
23 February 2023

Your box should appear neutral without any indication of its value or contents. It's important to remember not to write the contents or value of your package on the shipping label or anywhere on the outer packaging. For example, do not write "watch" or...

Always use rigid and strong packaging materials.

Resources for our Customers
15 February 2023

When preparing your package, please ensure your items are packed securely using a sturdy outer packaging, like a cardboard box. Avoid attaching the shipping label to flexible materials like envelopes or plastic bags....

Resources

When should you submit your claim?

Which proof of value do we need in the event of a claim?

Remove sensitive information on the shipping label

Always use rigid and strong packaging materials.

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