Our goal is to offer an easy and reliable parcel insurance service which you can use as soon as you sign-up. After signing up and adding a payment card just click on « insure a parcel » and fill in your parcel details.
We only need the tracking number, carrier name and parcel value, that’s it. If you do not know the tracking number yet, you will have to ship the parcel first and insure it later on our website. For insurance to be valid you need to purchase it on the day of the consignment no later than 11.59 pm.
Payment is done on a case-by-case basis. Our service doesn’t require prepaid credits, and no need to subscribe or commit to a number of parcels. Therefore, it is open to everyone, whether you are an individual or a registered business.
The cost of our insurance is the same for everyone and for all destinations, you don’t even need to request a quote. Our insurance covers your item at its actual cost, with no deductible or depreciation even for second-hand items.
Our pricing is usually at least 40% lower than complementary carriers insurance and up to 80% lower than online parcel brokers. If you're looking for a quote, please go to our calculator at the top of this page and enter the value you wish to insure.
Payments are made in GBP£ through our payment provide Stripe. If you wish to use another currency, you can simply convert at the closest value by using a currency converter such as XE.com. Should you need more information you can get in touch with our customer support.
We strive to offer the best high value parcel insurance service on the market. Items usually excluded from traditional insurance are fully covered by our insurance policy, even those considered at risk: high-tech, computers, watches, jewelry, luxury clothing, second-hand and collectibles.
Unlike carriers which always try to refund the lowest possible value, Secursus protects your item at its very last retail value or actual purchase value. Our service works worldwide except countries at war or under embargo. Secursus currently has more than 12000 customers worldwide in the UK, US, France, Germany, Australia, Italy, Spain etc.
Secursus offers a high value parcel insurance service,
that cannot be combined with other insurance purchased from a carrier such as your local post office or Fedex. However, if your carrier offers you compensation for your lost or damaged parcel, our service will pay the difference so that you can be fully compensated.
Our high value parcel insurance works with thousands of carriers offering a signed upon direct delivery. It also works with your local post office. Uninsured carriers are those who ship goods by river or sea and carriers who offer parcel deliveries to "parcel shops" such as grocery stores, supermarkets, etc.
Our claim process is straightforward : If your parcel is lost, stolen or broken during transit submit your documents on our claim platform. Once accepted you will be paid within 30 working days. More details on the required documents here.
We recommend you send your parcel with a well-known carrier and choose the fastest signed-for delivery available. You can check the shipping cost at many different places such as parcel comparison sites which offer cheap parcel rates.
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Secursus insures high value parcels worldwide except for countries at war or under international embargo. Our team speaks English, French, Spanish and German and we’re fully available to answer your questions by email.
Yes you can, that’s why we created this service. Once a year or hundreds a day, our insurance service is open to everyone. Only pay for what you actually insure and receive a full refund in case of loss, theft and damage.
Secursus accepts thousands of carriers worldwide. Your carrier must offer a direct signed-for delivery service and must have a tracking system. Parcels shipped by parcel shops such as grocery stores, supermarkets etc. are not covered, as well as parcels shipped by sea/marine containers.
The first thing you need to do is to address a claim to your carrier. Then send your complaint to Secursus no later than 14 days after the original withdrawal date of the parcel. We also recommend that you check the parcel tracking daily. A quick reaction increases the chances of recovery.
Secursus accepts invoices from official stores as well as online receipts from Ebay, PayPal, etc. We also accept certificates of sale between 2 individuals, in case you don't actually have the purchase invoice.
The best way to contact us is by email. Our multilingual team can assist you in English, French, Spanish and German. We receive many technical questions which often require written answers. If you need to speak to one of our agents, please send us an email and we will call you back.