Our high value parcel insurance covers what carriers don’t and refunds your goods at their highest value, even for used items.  How it works

Why and how use Secursus?

Our goal is to offer a parcel insurance easy and ready to use as soon as you sign-up. After signing up and adding a payment card just click on « insure a parcel » and fill in your parcel details.

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We only need the tracking number, carrier name and parcel value, that’s it. If you do not know the tracking number yet, you will have to ship the parcel first and then insure it on our website. You can take out the insurance on the same day of departure, until midnight.

Payment is done on a case-by-case basis. Our service doesn’t require prepaid credits, and no need to subscribe or commit to a number of parcels. Therefore, it is open to everyone, whether you are an individual or a business.

The cost of our insurance is the same for everyone and for all destinations, you don’t even need to request a quote. Our insurance covers your item at its actual cost, with no deductible even for used items.

Our pricing is usually at least 40% less than carriers and sometimes up to 80% than online parcel brokers. If you need to see how much this will cost you, please go to our calculator at the top of this page and enter the value you wish to insure.

Payments are made in GBP£ through Stripe, our payment provider. If you wish to use another currency, you can simply convert at the closest value by using a currency converter such as XE.com. Our customer support is responsive by email should you need more information.

We strive to offer the best high value parcel insurance on the market. Items usually excluded from traditional insurance are fully covered by our insurance policy, even those considered at risk: high-tech, computers, watches, jewelry, luxury clothing or vintage and collectable items.

Unlike carriers who always try to refund the cheapest value possible, Secursus protects your item at its very last sale value or actual purchase value. Our service works worldwide except countries at war or under embargo. Secursus currently has more than 12000 customers worldwide including UK, US, France, Germany, Australia, Italy, Spain etc.

Secursus offers a high value parcel insurance service, that cannot be combined with other insurances purchased from a carrier such as your local post office or Fedex. However, if your carrier offers you compensation for your lost or damaged parcel, our service will pay the difference so that you can be fully compensated.


Which items are covered?

Secursus coverage works with almost anything you can think of, our goal is to insure delivery of goods excluded from other insurances. See more details here.

Which carriers do we cover?

Our high value parcel insurance works with thousands of carriers offering a direct delivery with signature. It also works with your local post office.
Uninsured carriers are those who ship goods by river or sea and carriers who offer parcel deliveries to "parcel shops" such as grocery stores, supermarkets, etc.

How are compensation claims handled?

Our claim process is straightforward : If your parcel is lost, stolen or broken, submit your documents on our claim platform, once accepted you will be paid within 30 working days. More details on the required documents here.

Which parcel delivery service should you use?

We always recommend that you send your parcel with a well-known carrier and choose the fastest option available with signature. You can check the shipping cost at many different places such as parcel comparison sites which offer cheap parcel rates.

Integration solutions

Keen to insure all your parcels directly from your website, CRM or app? Then integrate the Secursus solution!

  • A REST API to automate all your data feeds
  • Turnkey libraries in all major languages
  • Comprehensive technical documentation with simple examples
  • Software for PC, Mac and Linux

Check out Secursus Integration

Parcel insurance API

Frequently Asked Questions

Does Secursus insure high value parcels worldwide?

Secursus insures high value parcels worldwide except for countries at war or under international embargo. Our team speaks English, French and German and we’re fully available to answer your questions by email.

Can I use the service only once?

Yes you can, that’s why we created this service. Once a year or hundreds a day, our insurance service is open to everyone.
Only pay for what you actually insure and receive a full refund in case of loss, theft and damage.

What are the accepted carriers?

Secursus accepts thousands of carriers worldwide. Your carrier must offer a direct signed-for delivery service and must have a tracking system. Parcels shipped by parcel shops such as grocery stores, supermarkets etc. are not covered, as well as parcels shipped by sea/marine containers.

What are the excluded carriers?

Carriers offering delivery through parcel shops are not covered at this time. We also do not cover parcels shipped by sea containers.

When should I insure my parcel?

You must insure your parcel no later than the day of departure.
You can of course insure it earlier if you already know the tracking number.

When should I make a claim?

The first thing you need to do is to send your claim to your carrier. You must then send your complaint to Secursus no later than 14 days after the original withdrawal date of the parcel.
We also recommend that you check the parcel tracking daily.
A quick reaction increases the chances of recovery.

What proof of value should I provide?

Secursus accepts invoices from official stores as well as online receipts from Ebay, PayPal, etc.
We also accept certificates of sale between 2 individuals, in case you don't actually have the purchase invoice.

My parcel is late, what should I do?

If your parcel has not been delivered within 14 days, please send us an email to open a claim.
We will open a precautionary claim and you will be covered until delivery.

What is the best way to contact Secursus?

The best way to contact us is by email. Our team speaks English, French and Italian. We receive many technical questions which often require written answers.
If you need to speak to one of our agents, please send us an email and we will call you back.

How can I insure a parcel ?

You can insure your valuable parcel on Secursus at the best possible rate, only 0.7% of the value. Just sign-up, add a payment card and click on « insure a parcel ».

Want to use the Secursus service ? Insure a parcel

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