Secursus insures high value parcels worldwide except for countries at war or under international embargo. Our team speaks English, French, Spanish and German and we’re fully available to answer your questions by email.
Yes you can, that’s why we created this service. Once a year or hundreds a day, our insurance service is open to everyone.
Only pay for what you actually insure and receive a full refund in case of loss, theft and damage.
Secursus accepts thousands of carriers worldwide. Your carrier must offer a direct signed-for delivery service and must have a tracking system. Parcels shipped by parcel shops such as grocery stores, supermarkets etc. are not covered, as well as parcels shipped by sea/marine containers.
Carriers offering delivery through parcel shops are currently not covered. We also do not cover parcels shipped by sea containers.
You must insure your parcel no later than the day of departure.
You can of course insure it earlier if you're already in possession of the tracking number.
The first thing you need to do is to address a claim to your carrier. Then send your complaint to Secursus no later than 14 days after the original withdrawal date of the parcel.
We also recommend that you check the parcel tracking daily.
A quick reaction increases the chances of recovery.
Secursus accepts invoices from official stores as well as online receipts from Ebay, PayPal, etc.
We also accept certificates of sale between 2 individuals, in case you don't actually have the purchase invoice.
If your parcel has not been delivered within 14 days, please send us an email to open a claim.
We will open a precautionary claim and you will be covered until delivery.
The best way to contact us is by email. Our multilingual team can assist you in English, French, Spanish and German. We receive many technical questions which often require written answers.
If you need to speak to one of our agents, please send us an email and we will call you back.
You can insure your valuable parcel on Secursus at the lowest rate, only 1% of the value. Just sign-up, add a payment card and click on « insure a parcel ».