DPD insurance vs Secursus: what's actually covered
Compare DPD cover with Secursus and see where it stops.
DPD Insurance
- Maximum compensation: £1,000
- Second-hand items
- Watches & jewellery (no cover over £250)
- High-tech, mobile phone
- Gold, art, antiques (no cover)
Secursus Insurance
- Maximum coverage: £90,000
- Second-hand items
- Watches and jewellery
- High tech, mobile phone
- Collectibles
| Parcel Value | DPD Price | Secursus Price |
|---|---|---|
| £500 | Not applicable or unknown | £5.00 |
| £1,000 | Not applicable or unknown | £10.00 |
| £2,000 | Not applicable or unknown | £20.00 |
| £3,000 | Not applicable or unknown | £30.00 |
| £5,000 | Not applicable or unknown | £50.00 |
| £10,000 | Not applicable or unknown | £100.00 |
DPD does not sell declared-value insurance that scales with your parcel: standard compensation is capped at £1,000, paid at depreciated value, and jewellery, watches, gold, silver, art and antiques receive no cover at all. Secursus covers the full value up to £90,000. Source: DPD UK Standard Terms and Conditions of Carriage.
Insure your DPD parcel in 3 steps
Ship your DPD parcel as usual and insure it in a few clicks on Secursus.
DPD insurance: what it covers and where it stops
Is my DPD parcel automatically insured? Only up to a point. DPD includes limited liability in the price, but it is capped at £1,000, paid at the item's depreciated value, and whole categories of valuables get no cover at all. Here are the key official limits.
| DPD cover | Limit | Notes |
|---|---|---|
| Standard compensation | Up to £1,000 max | Depreciated value, whichever is less |
| Jewellery, watches, gold, silver | Accepted to £250 | No compensation |
| Works of art, antiques, glass | Accepted | No compensation |
| Claim deadline | 14 days | From date of despatch |
Items DPD will not compensate
DPD accepts some valuables but expressly excludes them from compensation, and refuses others outright. If you ship these with DPD, a loss leaves you with nothing. Secursus insures them at their full declared value.
Common valuables and how DPD treats them:
| Item | DPD treatment | Cover |
|---|---|---|
| Jewellery & watches | Accepted to £250 value | No cover |
| Gold, silver, precious metals | Accepted to £250 value | No cover |
| Works of art, antiques | Accepted | No cover |
| Glass, money, high-value tech | Restricted | Limited or no cover |
Why insure your DPD parcel with Secursus?
Secursus is dedicated parcel insurance that covers your DPD shipment at its full value, up to £90,000 per parcel, including the jewellery, watches, gold, art and antiques DPD caps at £250 or refuses to compensate.
Why should you use additional insurance for your DPD parcel?
Our shipping insurance reimburses the items usually excluded by carriers, at their real value, with no depreciation and no excess, and you never disclose your parcel's value to the carrier (except for customs).
When you compare parcel solutions, the pattern is clear: low compensation caps, depreciated payouts and long exclusion lists. Secursus insures 99% of goods sold online, even the riskiest, up to £90,000 per parcel.
The same limits appear elsewhere, for example on our Royal Mail insurance and UPS insurance pages.
Claim management
As an in-house insurer we run an online claims platform that guides you through every step. Report a DPD loss or damage within 14 days of despatch, open your Secursus claim within 14 days of shipping, and we aim to pay within 72 hours of a complete file, 30 days maximum.
Coverage
Our cover goes up to £90,000 per parcel and includes the items DPD caps or refuses: watches, jewellery, precious stones, high-tech, art, antiques and collectibles, reimbursed at their full declared value with no depreciation.
Safety
If your DPD parcel is delayed or something goes wrong in transit, open a claim with DPD first, then with Secursus. Keep your proof of posting and proof of value such as an invoice or receipt, and declare the real value when you take out cover.
Why is DPD a reliable shipping service?
DPD is one of the UK's leading parcel carriers, known for precise one-hour delivery windows and strong tracking across the UK and Europe.
It offers next-day and international options with signature on delivery, which makes it fully compatible with Secursus cover.
But its compensation stays capped and excludes valuables, which is exactly where a top-up policy like Secursus helps.
Why choose Secursus for your DPD insurance?
We cover the items that DPD won't, from pick-up to delivery.
Claims Paid Within 30 Days Maximum
Our dedicated claims team handles everything for you:
- Report your claim; we guide you through every step
- We assist you with the process with DPD
- Receive compensation within 30 days of confirmation of the loss or damage by DPD
Full Coverage up to US$120,000
Our insurance covers most goods that are typically excluded:
- Watches and jewellery
- High-tech devices and mobile phones
- Vintage items and collectibles
- Second-hand goods
Shipping Tips & Prevention
Before shipping and insuring your parcel, you receive:
- Our shipping guidelines to protect your parcel
- Advice on packing and preparing goods for shipment
- Clear instructions to follow in the event of a problem
Frequently asked questions about DPD insurance
Everything you need to know about insuring your DPD parcels with Secursus.
Does DPD insure jewellery and watches?
No. DPD accepts jewellery and watches only up to £250 in value and provides no compensation for their loss or damage. Secursus insures watches and jewellery at full value, up to £90,000.
Does DPD cover art, antiques, gold or collectibles?
No. DPD accepts works of art, antiques and glass but excludes them from compensation, and it caps gold, silver and jewellery at £250 with no cover. Secursus insures jewellery, watches, precious stones, art and collectibles at full declared value, up to £90,000.
What is DPD's maximum compensation?
DPD compensation is capped at £1,000 per consignment and paid at the item's depreciated value (the lower of repair, replacement or resale value). Secursus reimburses the full declared value, up to £90,000.
Is my DPD parcel automatically insured?
Only in a limited way. DPD includes basic liability, but it is capped at £1,000, paid at depreciated value, and excludes jewellery, gold, art, antiques and other valuables. For real cover you insure separately with Secursus.
Can I insure my DPD parcel with Secursus?
Yes. Ship your parcel with DPD as usual, then insure it on Secursus the same day using your tracking number, up to £90,000, in about two minutes.
How do I make a DPD insurance claim?
Report the loss or damage to DPD within 14 days of despatch, then open a claim with Secursus within 14 days of shipping. Keep your proof of posting and proof of value, and our team handles the rest.
What is DPD's claim time limit?
You must notify DPD within 14 days of the date of despatch, and supply supporting evidence within 28 days of a request. With Secursus, open your claim within 14 days of shipping.
Does DPD pay the full value of my item?
No. DPD pays only the depreciated value, capped at £1,000, and gives no compensation on jewellery, gold, art or antiques. Secursus reimburses the full declared value, with no depreciation and no excess.
When should I take out the insurance?
On the same day you ship. As you need a tracking number to insure, ship the parcel first and insure it on Secursus by 11:59pm on the day of departure.
Can I use Secursus with other UK carriers?
Yes. Secursus works with DPD, Royal Mail, UPS, Evri, Parcelforce and thousands of carriers worldwide. Sea carriers offering only container shipments are the exception.
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