Frequently Asked Questions
The process is very simple : sign-up, add a payment card and click on « insure a parcel ».
You will need the tracking number to insure your parcel. If you don’t have it yet, you can purchase the insurance on the same day of the consignement until 11.59 pm.
The insurance costs 1% if your item is worth more than US$715.00. For cheaper items, we apply a US$2.00 minimum charge, more details on our pricing page
The insurance works worldwide except for countries at war or under embargo (please see article 4.3 of our terms and conditions).
Everyone would you be a private individual or a registered business/company.
You can pay with a debit/credit card. All your banking data are protected by our payment provider Stripe.
Absolutely, there is no minimum.
None! The insurance cost is based on the actual item's value only.
Your banking data is stored and encrypted with our payment provider Stripe.
Yes you can, but please make sure that your sender is aware of our shipping instructions.
Secursus insures parcels from classic carriers offering direct delivery with signature. The carrier must have a tracking system.
We insure 99% of tems sold online, except alcohol, dangerous or illegal goods. The full exclusion list can be found here.
You will have to prove the insured value. We accept a retail/purchase invoice, a certificate of sale between individuals or an expert appraisal.
You can insure your item at its latest sale value, we need just an invoice / receipt / certificate that proves the item's value.
You can book your shipment directly from the carrier or using an online shipping comparator.
Absolutely, just enter the carrier's tracking number on our insurance form.
In this case, you will have to make a claim to the shipping broker who is the owner of the carrier account.
You should not buy any insurance from your carrier as our insurance cannot be cumulated. Secursus will reimburse what the carrier does not.
The Secursus Integration service is made for high volume shippers. Secursus offers a desktop app for Mac and Windows where you can insure parcels by submitting Excel files. Our API is also available if you need to ingrate our service into your website/marketplace.
The list is available at the bottom of our shipping instructions page.
You can open a claim directly from your dashboard. You will be able to submit all your documents on our dedicated claim platform.
To be able to open your claim with Secursus, you must engage the responsibility of the carrier by addressing them a claim. Just send us a copy of the claim (screenshot) and forward all replies you may receive.
If your carrier/broker does not compensate you, Secursus will reimburse 100% of the insured value. If you receive a refund from the carrier or freight broker, this compensation will be deducted from our refund.
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Secursus is a registered insurance broker, registered with ORIAS (France’s official register of financial intermediaries) under number 18002684.
We work with well-established insurance companies that specialize in parcel insurance. Our standard coverage is limited to US$120,000.00 per parcel. However, if you wish to insure a parcel worth more please contact us directly by email.Download our Orias certificate
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