Evri Lost Parcel: What to Do? (2026 Guide)
Written by Valentin Scemama, Expert at Secursus.
It can be irritating and upsetting to lose a parcel, especially if it included anything valuable or sentimental. If your shipment with the UK-based shipping company EVRI (formerly Hermes) goes missing, you can take action to get it recovered or to obtain compensation.
Use our Quick Action Matrix below to determine the status of your parcel and the immediate steps to take.
Evri Missing Parcel: Action Plan
| Tracking Status | Wait Time | Action Required |
|---|---|---|
| No Update (Stuck) | 1 - 7 Days | Wait (Delays are common) |
| No Update (Late) | 7 - 29 Days | Contact Evri Support |
| Declared Lost | 30+ Days | File a Claim Immediately |
| "Delivered" (But Missing) | Instant | Check Safe Place / Neighbors |
When is an Evri Parcel Officially Lost?
It is important to know what happens when a delivery becomes lost. Once EVRI has collected the parcel, we consider a parcel to be lost if there is no scan update for at least 30 days.
We recommend tracking the parcel diligently using the tracking number issued, which may be used to trace the shipment until it arrives at its destination. If the tracking information indicates that the parcel was never delivered, then it is declared lost 30 days after it was sent.
Do Evri Deliver on Saturdays?
Before assuming your parcel is lost, make sure you know the delivery window. A common question is: "Do Evri deliver on Saturdays?" The answer is usually yes. Evri couriers operate 7 days a week, typically delivering from 8am until 8pm. However, be aware that standard services may not deliver on Bank Holidays. If your tracking says "Out for delivery" late in the evening, note that drivers can deliver up until 8pm.
Don't Panic Yet: You should not get overly concerned immediately. It is fairly usual for Evri to not update the tracking for a week, especially during the holiday season (November - December).
Steps to Take if Your Parcel is Missing
If you are concerned that your Evri parcel has been lost in transit, the first thing you should do is check the tracking information to verify the delivery's status. In the event that the parcel's status indicates that it was never delivered, you must contact EVRI immediately and make a claim.
⚠️ WARNING: The "Evri Text Scam"
With the rise of online shopping, scammers are sending fake SMS messages (often searched as "evri scam text") claiming your parcel is "held" or requires a "redelivery fee". If you receive a text asking for payment, do not click the link. Evri will never ask for payment via text for a standard delivery. Always verify the status on the official website.
How to Contact Evri for a Search
If you have a parcel that hasn't arrived, email EVRI or use their webchat with the tracking number and any other relevant information, including the sender and recipient's names, the date the parcel was shipped, and the contents. The courier will investigate and make every effort to locate the missing parcel.
Under normal conditions, EVRI will issue compensation and a shipping refund in case the parcel is lost, stolen or damaged. However, know that the process might take some time and that the amount of compensation you potentially receive could be low (often capped at £20 without extra cover).
If you want to increase your chances of reaching a favorable settlement, save all of your shipping documents and receipts in a safe place. With this method, providing EVRI with the data they need to find the missing cargo is less of a hassle.
Evri Delivery: Key Facts & Support
| Question | Answer / Fact |
|---|---|
| How to contact Evri? | Use the "Evri Chat" on their site. Phone support is limited. |
| Do they deliver on Bank Holidays? | Generally No (unlike Saturdays/Sundays). |
| Delivery Hours | Usually 8am to 8pm (7 days a week). |
| Evri Parcel Sizes | Small (Postable) to Large (up to 15kg). |
Lost, Damaged or Stolen? Insure with Secursus
Losing a parcel can be a frustrating experience, but if you are using EVRI and your parcel goes missing, there are steps you can take. However, prevention is better than cure.
Secursus offers parcel insurance that can cover your Evri parcel up to £1000, for a low premium (much higher than standard carrier limits).
In case your parcel delivery goes wrong, Secursus will refund the full value of the items. Get shipping insurance from Secursus or take other precautions if you're worried about it becoming lost in transit. Should anything go wrong, this might provide some more financial and emotional stability.
The insurance policy is subject to Terms and Conditions, and we invite you to carefully read our Shipping Instructions before taking out the insurance.
