Parcel2Go refund: the guide
Parcel2Go is an online service that allows you to get a good price to send your parcel: Parcel2Go compares the prices to give you a quote for your shipment. So if you want to ship your parcel at a very good price, do not hesitate to use their service.
In fact, you booked a shipment with Parcel2Go but you do not need to send your parcel anymore? You are looking for a way to get a refund from Parcel2Go? You need to know if your payment is refundable? Do not worry, you can ask Parcel2Go for a refund or even for your parcel to be rearranged: let me show you how!
Key Information: Eligibility & Policies
Here is a summary of everything you need to know before requesting a refund or a return.
| Category | Requirement / Condition | Timeline / Details | Outcome |
|---|---|---|---|
| Refund Eligibility | Must be the contract holder. Parcel must not be collected/dropped off yet. | Request within 28 days of booking. | Full refund possible if criteria met. |
| Refund Process | Depends on original payment method (PayPal or Credit Card). | Processing: 1-2 days. Receipt: 5-7 working days. | Money returned to original payment source. |
| Collection | If the parcel has already been collected or dropped off. | N/A | No refund possible. |
| Drop-off Timing | Parcels dropped off after 12pm. | +1 day added to delivery date. | Guaranteed delivery date extended. |
| Returns | Item must be eligible. Parcel must not be collected yet for full option refund. | Request within 28 days. | Refund of item price minus shipping costs/options. |
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How to ask Parcel2Go for your money back: the steps
If you meet all the criteria and requirements of the refund policies listed above, you are ready to ask for your money back!
- Access the portal: First, you need to go to the Parcel2Go website. You need to create your account online or log in if you already have one. Search for the “requesting a Parcel2Go refund” page.
- Find your order: You have to find the order you want a refund for thanks to the reference or the order number.
- Select the reason: When you have it, you will have to select a reason for the refund with a drop-down menu (shipping label error, duplicate order, or failed collection…).
You are finally done! All you have to do now is wait for your Parcel2Go refund! If you are not eligible for a refund, you will not receive your money back from Parcel2Go.
How do I rearrange my Parcel2Go collection?
If you do not want to cancel your order but you just want your shipment to be rescheduled or rearranged? It is possible as well! You need to find a new window for the delivery.
What you need to do: Have your order reference and the email used for the booking ready. Click on the link “I want to rebook my Parcel2Go collection”, search for your booking, choose the new time and information, and you are done!
If you need your order to be cancelled, this is possible as well. Indeed, if you do not need your package to be sent, you have the right to cancel it.
You need more details about the Parcel2Go refund policy or the cancellation policy? Feel free to check all the information by clicking here: Parcel2Go refund policy.
Return policy at Parcel2Go
Can I return a product with Parcel2Go? How to return an item? Of course. Parcel2Go gives you all the return instructions you need if you have to return a package.
First, you have a maximum of 28 days from the date the order was placed to return your item. First, you need to be sure your item is eligible for return. Then, you must know that if the parcel has already been collected by the carrier, then Parcel2Go will not refund any of the additional options.
You will receive a refund on your original payment method: the amount refunded will be based on the price you paid. You will receive your order's price refund minus the shipping charges (shipping costs and shipping options).
