Safe shipping & Packaging checklist

Packaging Requirements

• Use a rigid box: Always use a sturdy, new cardboard box.

• Double Boxing: Secure your item in inner packaging (padded envelope, plastic bag, or small box), then place it inside the larger rigid outer box.

• Seal it Tight: Tape all seams and flaps on the outer box with strong parcel tape.

• Restrict Movement: Use adequate cushioning (bubble wrap, paper, foam) so the item cannot shift inside.

• Durability: Ensure your parcel can withstand drops and impact during transit. Properly packed items are fully covered by our package insurance.

Discretion & Labeling

• Anonymity: Neither the packaging nor the label should reveal the nature or value of the item. Avoid words like "Jewellery" or brand names.

• Customs Docs (International): Place the customs documents (CN22/CN23) behind the shipping label inside a clear plastic pouch so that the value is not directly visible from the outside.

• Declared Value: Do not buy additional cover from the carrier. However, ensure your declaration complies with carrier and HMRC regulations.

In Case of Damage or Loss

• Inspect Before Signing: If the parcel appears damaged upon delivery, you must either refuse it or insist on signing as "DAMAGED" on the driver’s handheld device or delivery note. Signing without noting damage accepts the parcel "as is" and voids your claim.

• Keep Everything: Do not throw away damaged boxes or packing materials; photos are required for the claim.

Carriers & Handover

• Official Handover: Drop off your parcel at an official Post Office, Depot, or carrier branch

• Signature Required: Always select a "Signed For" or "Signature Required" service.

• Avoid unsecured drop-offs: Do not leave parcels at unattended drop boxes or parcel shops without getting a receipt.