Useful articles, information and resources

Packlink Insurance: How much is it?

Shipping
13 May 2024

If you're about to send a parcel with Packlink, reast assured that Packlink is a trust place to book your shipment online using their carrier comparator. But what about the insurance offered? From our simulations, we can see that the insurance rate is 4% of...

How to Claim Compensation for a Lost Parcel (2026 Guide)

Shipping
13 May 2024

According to a home security company, 19 million parcels went missing from porches or other safe places in 2022; 21.5 million packages have been lost or stolen according to another poll, despite preventive measures implemented....

White Glove Delivery: What It Is, When to Use It, and How to De-Risk It

Shipping
2 March 2023

Most merchants spending thousands on a premium last-mile service assume the coverage comes with it. It usually doesn't. White glove delivery reduces handling damage....

When should you submit your claim?

Resources for our Customers
23 February 2023

It's important to open a claim within 14 days of the shipping date if your shipment has not arrived. If your shipment has been delivered, you (or the recipient) have 3 days to report any issues....

Which proof of value do we need in the event of a claim?

Resources for our Customers
23 February 2023

The only 2 proofs of value needed in the event of a claim are for Brand New Goods: an invoice between the sender and the receiver for the Goods(s) dating less than 2 (two) months from the Collection Date....

Remove sensitive information on the shipping label

Resources for our Customers
23 February 2023

Your box should appear neutral without any indication of its value or contents. It's important to remember not to write the contents or value of your package on the shipping label or anywhere on the outer packaging. For example, do not write "watch" or...

Always use rigid and strong packaging materials.

Resources for our Customers
15 February 2023

When preparing your package, please ensure your items are packed securely using a sturdy outer packaging, like a cardboard box. Avoid attaching the shipping label to flexible materials like envelopes or plastic bags....

Evri Lost Parcel: What to Do?

Shipping
8 December 2022

Your Evri parcel is lost and you wonder what to do in this situation and how to ask for Evri's help. In this article we explain you all the steps....

A Guide to Accurately Measuring Your Parcel for Shipping

Shipping
7 October 2022

The dimensions of your package are one of the elements that will allow the carrier to calculate the price of your shipment. They must therefore be exact, to the nearest centimeter....

Parcel Monkey: compare quotes for courier services

Shipping
29 September 2022

Parcel Monkey is a service comparing shipping services in order to get the best shipping prices for your parcels around the world....

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