The importance of customer satisfaction
Customer service is essential to help a person decides whether or not to use a service. It is therefore important to receive positive opinions. This is what we call e-reputation, 90% of the population look at on-line opinions about a company or services and it is from these opinions that people will get an idea of the brand in question.
Opinions can therefore change everything, a customer may be very attracted to the service offered and the quality of the site, but if the comments are negative, there is a good chance that he will finally not use this service. This is a problem in the transport logistics industry because the opinions on transport brokers are mostly negative. Many do not exceed 2. 7 on evaluating platforms such as Trustpilot. The reasons are diverse, mostly due to poorly informed customers or logistical problems of carriers.
What is a transport broker?
Transport brokers are sites of transport comparators for sending parcels. This allows customers to find the best carrier site at the best quality/price ratio.
Carriers do not often cover customers in case of theft or loss of packages, which is a big problem for the customer and that is why package insurances exist.
Parcel insurance therefore covers the package in case of loss, theft, or damage, it allows the customer to be reimbursed according to the declared value of the package.
Shippers strongly recommend additional parcel insurances, especially when the parcel is of high value. On the websites of parcel shippers we can often find a link that leads to additional parcel insurance, this allows the customer to choose if he decides to opt for insurance or not.
How does parcel insurance work?
Depending on the platform, all you have to do is register for the service and fill in this information as well as the recipient’s information and the information about the package in question. The price varies according to insurance. Then you have to respect the given conditions and your package can be insured.
For more information on how to insure your valuables, take a look at the Secursus website, by clicking here!
Despite the quality of the services offered, these transport brokers receive many negative comments.